Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service Orientation
Looking for ways to help people.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Coordination
Changing what is done based on other people's actions.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Instructing
Teaching people how to do something.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Social Perceptiveness
Understanding people's reactions.
Time Management
Managing your time and the time of other people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
Negotiation
Bringing people together to solve differences.
network.
